GENERAL CONDITIONS

 

Last updated: 11/03/2025. 

1. GENERAL INFORMATION

The ownership of this website, www.ecotrado.com (hereinafter, the “Website”), corresponds to Carmen Santos, with tax identification number ID 302381545 and whose contact details are:

• Address:- Prac. Dr. Antonio Agustinho Jr. -8005-160 FARO (Portugal)-
• Contact phone number: -+34 648723483-
• Email: -ecotradomarket@gmail.com-

This document (hereinafter, the “Terms”) governs access, navigation, and use of the Website, as well as the conditions applicable to the subscription and/or acquisition of services offered through it.

For the purposes of these Terms, the activity carried out through the Website includes the offering of subscription plans and access to business events, including but not limited to:

• Webinars with specialized speakers.
• Networking events and speed networking sessions between companies and professionals.
• Access to business directories and networking tools.
• Any additional service related to business activity and networking.

Before accessing, browsing, and/or using this Website, the User must have read and accepted the Legal Notice, General Terms of Use, Privacy Policy, and Cookie Policy.

The use of the Website and/or the acquisition of any of the services offered implies full and unconditional acceptance of these Terms. If the User does not agree with them, they must refrain from using the Website and/or subscribing to the services.

Modification of the Terms: The Owner reserves the right to modify these Terms at any time. The modifications will be applicable from their publication on the Website. Users are advised to periodically review the applicable Terms.

For any questions related to these Terms, the User may contact the Owner using the contact details provided above or through the contact form available on the Website.

 

2. THE USER

Accessing, browsing, and using the Website grants the status of user (hereinafter referred to, individually, as “User” or collectively as “Users”). From the moment the User accesses the Website, they accept these Terms, as well as any possible modifications, without prejudice to the application of the mandatory legal regulations applicable in each case.

The User is responsible for making appropriate use of the Website, which includes:

• Using the Website only to make inquiries and legally subscribe to services or access networking events.
• Not creating fraudulent accounts or providing false information. If fraudulent activity is detected, the account may be suspended or deleted without the right to a refund.
• Providing truthful and lawful contact information, such as an email address and other required details (see Legal Notice and Privacy Policy).

The User declares that they are of legal age and have the necessary legal capacity to subscribe and access the platform’s services.

This Website offers subscription services and networking events internationally. Although the content may be displayed in different languages based on the User’s device settings, the original and official language of the contract is English.

The User may formalize the subscription and access the services in English, regardless of the language in which they view the website.

 

3. SUBSCRIPTION PROCESS AND EVENT ACCESS

Users can purchase subscriptions and event access on the Website through the established methods and procedures. To do so, they must follow the online process, during which they can select the desired subscription and/or the event they wish to attend.

Once the process is completed, the User must review the provided information before confirming the subscription or event registration. Before payment, they will have the option to modify the details if necessary.

The User will then receive a confirmation email, which will include details of their subscription or event, such as:

• The type of subscription purchased and its duration.
• Benefits included in the subscription.
• Date and time of the event in the case of individual event registration.
• Information about automatic renewal, if applicable.

If the subscription has recurring payments, the User agrees to be charged according to the established frequency (monthly, quarterly, yearly, etc.), unless they cancel it within the corresponding period.

The User consents to the Website generating an electronic invoice, which will be sent via email. If they wish to receive a paper copy, they may request it through the provided contact methods.

The User acknowledges that, at the time of subscribing or purchasing event access, they are aware of the specific conditions applicable to each case. These conditions are detailed alongside the subscription or event description on the Website and include, among others:

• Subscription price and duration.
• Conditions for event access.
• Cancellation and refund policy.

Communications, subscription records, and payments may be stored by the Website as proof of the transactions carried out, in compliance with applicable security and privacy regulations, particularly the General Data Protection Regulation (GDPR) and the Organic Law on Personal Data Protection and Guarantee of Digital Rights.

 

3.1. Advertising on the Platform

The Website offers advertising spaces for companies that wish to promote their products, services, or events within the platform. These advertising spaces are subject to the following conditions:

• Advertising spaces are available for a limited period, as specified in each contract.
• The placement and format of ads will be determined according to the available sections on the Website.
• Advertisers must provide their materials (banners, images, or videos) in the required format and dimensions.
• The Website reserves the right to reject or remove any advertisement that does not comply with its policies, contains misleading information, or is considered inappropriate.
• Payments for advertising spaces must be made in advance, and no refunds will be issued unless explicitly agreed upon.
• The Website does not guarantee any specific level of visibility or engagement for the ads, as this depends on user interaction.

The specific terms, pricing, and availability of advertising spaces will be communicated upon request or at the time of booking.

 

4. AVAILABILITY

All subscription requests received through the Website are subject to availability and to unforeseen circumstances or force majeure (as outlined in clause 9 of these Terms) that may affect service provision.

If technical or operational difficulties prevent the fulfillment of a subscription or service, the Website will contact the User and issue a refund for any amount paid, if applicable.

This also applies if a service becomes temporarily or permanently unavailable due to circumstances beyond the Website’s control.

 

5. PRICING, PAYMENT, AND PROMOTIONS

 

5.1. Pricing and Payments

The prices for subscriptions and events are set on the Website and include applicable taxes. However, prices may change at any time. Any price changes will not affect already confirmed subscriptions or event access.

 

5.2. Payment Methods

The Website currently accepts payments via Stripe. However, this payment method may be expanded in the future.

The payment cards used will be subject to verification and authorization by the issuing bank. If the bank does not authorize the payment, the subscription or event access cannot be completed, and the Website will not be responsible for the inability to process the purchase.

The charge will be made when the User receives confirmation of their subscription or event access. By completing the payment, the User confirms that the payment method used is their own.

 

5.3. Promotions, Coupons, Discounts, and Affiliations

The Website may offer promotions, discounts, or free access to subscriptions or events through coupon codes or affiliate programs.

 

5.3.1. Coupons and Discounts

Coupons are subject to the following conditions:

• They are personal and non-transferable unless otherwise stated.
• They cannot be exchanged for cash.
• They have an expiration date, specified at the time of issuance.
• They can only be used within the validity period and under the conditions specified in each offer.
• They cannot be combined with other offers unless expressly stated.
• They apply exclusively on the Website and under the terms described in each promotion.

The Website reserves the right to cancel any coupon if fraudulent, improper, or non-compliant use is detected.

 

5.3.2. Affiliate Program

The Website may offer an affiliate program, allowing third parties to recommend subscriptions or events to new users in exchange for commissions or benefits.

Affiliates will be subject to the following conditions:

• They must register in the Website’s affiliate program and accept its specific terms.
• They will receive a unique link or code to promote the service.
• A commission will only be generated if the referred user’s purchase is valid and not subject to refunds or fraud.
• The commission percentage and payment conditions will be defined in the affiliate program and may be modified with prior notice.
• The Website reserves the right to suspend an affiliate account if fraudulent practices, misleading advertising, or non-compliance with the program’s rules are detected.

 

5.4. Advertising on the Platform

1. The Website offers advertising spaces to companies interested in promoting their products or services within the platform. These spaces are subject to availability and may be contracted for specific time periods according to the rates and conditions in effect at the time of contracting.
   The general terms for advertising on the platform include:

• Location and format: Advertisements will be displayed in designated areas within the Website, with specific formats previously established.
• Duration: The duration of the advertisement will depend on the plan contracted and will be specified at the time of contracting.
• Content: Advertisements must comply with the Website’s policies and may not contain illegal, misleading, offensive content, or infringe on third-party rights.
• Advertiser’s responsibility: The advertising company is responsible for the content of its advertisements and any claims arising therefrom. The Website is not responsible for advertisements published by third parties.
• Modification or cancellation: The Website reserves the right to reject, suspend, or remove advertisements if it deems that they violate the established conditions or negatively affect the user experience.

Any company interested in advertising on the platform must contact the Website to inquire about rates, available formats, and specific contracting terms.

 

6. TECHNICAL MEANS TO CORRECT ERRORS

If the User detects an error in the data entered during the registration, subscription, or advertising purchase process on the Website, they may correct it by contacting the support team through the available contact sections on the platform or via customer service, whose details are provided in Clause 1 (General Information).

Additionally, the User may modify certain data directly through their personal account on the platform, provided that the editing option is available.

Before completing any transaction or purchase, the User will have access to a summary of their request, allowing them to review and correct the information before confirming the process.

For more information on exercising the right to rectify personal data, the User may refer to the Website’s Legal Notice, General Terms of Use, and Privacy Policy, in compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on Personal Data Protection and Digital Rights.

 

7. CANCELLATION AND REFUND POLICY

7.1. Right of Withdrawal

In accordance with applicable regulations, the User has the right to withdraw from their subscription or event access purchase within 14 calendar days from the date of purchase, provided that they have not used the service.

To exercise the right of withdrawal, the User must clearly and unequivocally notify their decision through the contact methods provided on the Website. The withdrawal form available on the platform may be used, but its use is not mandatory.

In the event of a withdrawal within the indicated period, the amount paid will be refunded to the User using the same payment method used in the initial transaction, at no additional cost, within a maximum period of 14 calendar days from the date the withdrawal request is received.

 

7.2. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

• If the User has accessed exclusive subscription content or participated in live or digital events before requesting the cancellation.
• If the contracted subscription has already begun, with the User’s express consent.
• In the case of personalized services or special promotions that explicitly state that refunds are not possible.

 

7.3. Subscription Cancellations

Subscriptions automatically renew according to the selected billing period (annual or semi-annual). The User may cancel the renewal at any time from their account on the platform.

• Subscription cancellation prevents automatic renewal but does not entitle the User to a refund for the current billing period.
• The User will retain access to the services until the end of the contracted period.

 

7.4. Refunds for Technical Issues

If the User experiences technical issues that prevent access to the contracted services and such issues are attributable to the platform, they may request a partial or full refund, depending on the severity of the issue. Requests will be evaluated on a case-by-case basis.

 

7.5 Coupons and Discounts:

• Products purchased with a discount shall be subject to the same refund policies unless otherwise stated in the terms of the promotion.
• Coupons used for a purchase are non-refundable and cannot be reused.

 

7.6 Advertising on the Platform:

• If a company purchases advertising space and subsequently requests a cancellation, no refunds shall be issued once the service has been activated.

 

7.7 Affiliates:

• If a user registers using an affiliate code and later requests a refund, the affiliate commission shall be revoked.

 

7.8. Claims for Defective Services or Errors in Service Provision

If the User believes that the contracted service does not comply with the terms of the agreement or the offer published on the platform, they must contact  www.ecotrado.com as soon as possible using the contact methods provided in the “Right of Withdrawal” clause.

The User must specify the issue detected and provide any supporting evidence for their claim. Once the notification is received,  www.ecotrado.com will review the request and inform the User within a reasonable period whether a service correction, compensation, or, in justified cases, a partial or full refund applies.

If the claim is accepted,  www.ecotrado.com will proceed as quickly as possible to correct the service or, if agreed upon, issue the corresponding refund. If a refund is granted, it will be processed using the same payment method the User used for the initial transaction.

In any case, the User will have the rights established by the applicable legislation governing digital services and subscriptions.

 

7.9. Service Warranty

The services offered on the platform are subject to the terms and conditions specified in each offer or subscription. A service will be considered compliant with the agreement if it meets the characteristics and functionalities described.

If the User detects deficiencies in the service, they must follow the procedure outlined in clause 8.8. The following situations will not be considered service defects:

• Technical failures unrelated to the platform (e.g., User’s connection issues, problems with the User’s devices or software).
• Errors resulting from incorrect use of the platform by the User.
• Cases where the User has not followed the configuration or usage instructions provided on the platform.

If the User has purchased third-party services through the platform (e.g., services offered by affiliate companies or sponsors), they must address their claim directly with the service provider.

 

8. DISCLAIMER OF LIABILITY

Unless otherwise provided by law,  www.ecotrado.com shall not be liable for the following losses, regardless of their origin:

• Any losses not attributable to a breach by ECOTRADO.
• Business losses, including lost profits, loss of income, contracts, expected savings, data, goodwill, or any unnecessary expenses incurred.
• Any other indirect losses that were not reasonably foreseeable at the time the contract was formalized between the parties.

Furthermore,  www.ecotrado.com shall not be held liable in the following cases:

• Technical errors and platform availability: While Ecotrado takes all necessary measures to ensure the proper functioning of the service, it shall not be responsible for technical failures, system crashes, connection errors, browser issues, or any other incidents that temporarily prevent access to the platform.
• Issues with third-party service providers: If the services include access to events, webinars, or networking through third-party platforms, Ecotrado shall not be liable for failures in those external services beyond its control, including cancellations, access issues, or technical interruptions.
• Misuse of services by the user: Ecotrado shall not be responsible for the improper use of tools, features, or services on the platform by the user.
• Force majeure: Ecotrado shall not be liable for any failure or delay in fulfilling its obligations when such failure or delay is due to force majeure, including but not limited to:
  • Strikes, lockouts, or other labor actions.
  • Civil unrest, riots, terrorist attacks, war (declared or undeclared).
  • Natural disasters such as fires, earthquakes, floods, pandemics, or any other unforeseen cause.
  • Internet access failures or disruptions in telecommunications networks.
  • Restrictions imposed by governments or public authorities.

In such cases, Ecotrado ‘s obligations shall be suspended for the duration of the force majeure event, with an extension of the fulfillment period proportional to the time the situation persists. This suspension shall only apply to services directly provided by Ecotrado and shall not imply the automatic extension of user or corporate subscriptions. Ecotrado will make every effort to minimize the effects of such force majeure and resume service as soon as it is feasible.

 

9. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User agrees that most communications with  www.ecotrado.com will be electronic (email or notices published on the Website).

For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notifications, information, and other communications sent electronically comply with legal requirements for written communication. This condition does not affect the User’s rights under applicable law.

The User may send notifications and/or communicate with  www.ecotrado.com using the contact details provided in these Terms or, where applicable, through the contact sections of the Website.

Likewise, unless otherwise specified, www.ecotrado.com may contact and/or notify the User via the email address or postal address provided by the User, as deemed appropriate by Ecotrado.

10. WAIVER

No waiver by  www.ecotrado.com of a specific right or legal action, nor the failure to require strict compliance by the User with any of their obligations, shall constitute a waiver of other rights or actions derived from a contract or these Terms, nor shall it release the User from fulfilling their obligations.

No waiver by  www.ecotrado.com of any of these Terms or of any rights or actions arising from a contract shall be effective unless expressly stated as a waiver, formally documented, and communicated to the User in writing.

11. SEVERABILITY

If any provision of these Terms is declared null and void by a final decision of a competent authority, the remaining provisions shall remain in effect and shall not be affected by such declaration of nullity.

12. ENTIRE AGREEMENT

These Terms and any other document expressly referred to herein constitute the entire agreement between the User and  www.ecotrado.com regarding the provision of services offered through the platform. These terms replace any prior agreement, arrangement, or promise, whether verbal or written.

The User and  www.ecotrado.com acknowledge that the acceptance of these terms has not been based on any statement or promise other than those expressly mentioned in these Terms.

13. DATA PROTECTION

The personal data provided by the User during the use of the platform will be processed in accordance with the Privacy Policy. By registering, browsing, or using the services of ECOTRADO, the User consents to the processing of their personal data and declares that all the information provided is truthful and up to date.

14. APPLICABLE LAW AND JURISDICTION

Access, navigation, and use of the platform, as well as the services provided through it, shall be governed by the applicable laws of the jurisdiction in which  www.ecotrado.com is registered.

Any dispute arising in connection with the interpretation or execution of these Terms shall be submitted to the competent courts at ECOTRADO’s registered location, unless applicable law establishes a mandatory jurisdiction for the User as a consumer.

15. COMPLAINTS AND CLAIMS

The User may submit any complaints, claims, or suggestions through the contact details provided in these Terms.

Furthermore, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, the User may access the European Commission’s Online Dispute Resolution (ODR) platform via the following link:
 https://ec.europa.eu/consumers/odr/

16. RIGHT OF WITHDRAWAL

As  www.ecotrado.com exclusively provides services to businesses and professionals (B2B), the right of withdrawal applicable to consumers does not apply.

For information regarding cancellations and refunds, please refer to section [7].